SHIPPING POLICY

SHIPPING POLICY

Thank you for choosing SeoulOasis.com (Seoul Oasis™) for your shopping needs. Our shipping policy outlines the terms and conditions for shipping both domestically and internationally.

Domestic Shipping Policy:

  1. Shipment Processing Time: All orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email or phone.

  2. Shipping Rates and Delivery Estimates: Shipping charges will be calculated and displayed at checkout. For local deliveries within Ajman, Dubai, Sharjah, Umm Al Quwain, RAK, Fujairah, the standard delivery time is 1-2 business days and Shipping Charges AED 10 will apply (free shipping for all orders above AED 300 T&C Apply).

  3. For deliveries to Abu Dhabi, the standard delivery time is 2-4 business days and the Shipping charges AED 30 willl apply (free Shipping for all orders above AED 300).

  4. Shipment Confirmation and Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will become active within 24 hours.

  5. Customs, Duties, and Taxes: SeoulOasis.com (Seoul Oasis) is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

  6. Damages: If you receive a damaged product, please send an email or WhatsApp message to our customer support team with your order number to arrange a refund or exchange. Our contact information is as follows:

International Shipping Policy: We do not currently ship outside the UAE. If you have any questions regarding international shipping, please feel free to contact us on WhatsApp at +971 55 8138 385. We will do our best to make the shipment process as convenient as possible for you.